DOHA BANK About Us

Customer Feedback

We wish to know how we can improve the level of service you currently receive and, therefore, would appreciate your response to the following questions. The information you supply will be treated in the strictest of confidence.

The following questions are designed to determine the extent to which you are satisfied with our performance on the following 16 attributes:

Branch Staff
The branch staff have the required skills and knowledge about the bank’s products and services:
- Excellent
- Good
- Average
- Poor
The branch staff are friendly and behave in a courteous manner when dealing with you:
- Excellent
- Good
- Average
- Poor
The branch staff are professional and have a pleasing and presentable appearance:
- Excellent
- Good
- Average
- Poor
The branch staff are willing to listen and respond to your needs on time:
- Excellent
- Good
- Average
- Poor
Overall, I am satisfied with the branch staff:
- Yes
- No
Comments (If any):
BRANCH APPEARANCE
The branch overall appearance is neat and orderly:
- Yes
- No
The branch has sufficient and comfortable seating arrangements:
- Yes
- No
The branch has sufficient staff - Customer Representatives & Tellers for your needs:
- Yes
- No
The branches have convenient working hours and are located at convenient locations to serve you:
- Yes
- No
Comments (If any):
DIGITAL BANKING
How would you rate ease of access and the usefulness of our online banking/channels?:
- Excellent
- Good
- Average
- Poor
Are you satisfied with the number of services offered on our online banking platforms:
- Yes
- No
Do you have any suggestions or services you would like to see offered at our branch?:
Comments (If any):
CALL CENTER
Are the calls answered promptly by the call center agent?:
- Yes
- No
Are the call center staff knowledgeable and have a friendly and professional attitude?:
- Yes
- No
The agent is genuinely interested in assisting me and resolving my complaint:
- Yes
- No
Are you satisfied with the resolution provided by the assisting agent?:
- Yes
- No
SERVICE QUALITY
Would you recommend Doha Bank as a preferred banking choice to your colleagues / Friends/ Family Members?:
- Yes
- No
Overall, I am very satisfied with the service quality provided by Doha Bank:
- Strongly Agree
- Agree
- Disagree
Feedback and suggestions as to how we can improve our banking relationship with you:
Required information: (*mandatory fields)
Name*
First Last
Mobile Number*
Branch*
Account Number
Email
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Customer Feedback

Branch Staff

BRANCH APPEARANCE

DIGITAL BANKING

CALL CENTER

SERVICE QUALITY

Required information: (*mandatory fields)